• Analyze issues to be addressed and the opportunities that have yet to be explored in order to reach maximum potential.
• Conducting a gap analysis to identify inefficiencies and redundancies
• Assessing how your business responds to emerging applications and modern changes in the current technology advancements
• Understanding budget and financial resources will help you establish your digital transformation strategy, decide on priorities, determine your goals, and define the scope of your project.
• Create a digital transformation consulting provider roadmap to make sure that business development follows the evolving digital landscape.

Our Strengths in terms of consulting and implementation services on Salesforce Products or Solutions

• Salesforce Core
• Sales Cloud (CRM in usual terms) with integration email platform
• Marketing Automation
• Email Marketing
• Platform for custom applications where out of the box solution does not fit your business need
• Customer Service & Customer Experience (CX) on Salesforce e.g. Helpdesk, Case Management & Chatbots among others
• Experience Community for your:
  • Customer Portal
  • Partner Portal
  • Employee Portal
  • Student Portal

• Annual Support (Basic & Premium)
• Starting from first level or starting from second level if there is an internal helpdesk or admin
• Refresher trainings
• Salesforce Health Check and assist in fixing issues that may be raised due Salesforce Updates. (eg: Security updates such as MFA enablement)
• Bug fixes
• Have a dedicated support team looking after customers who are subscribed to Annual Support
• Assist in managing support cases with Salesforce directly to ensure customer gets best possible support
• SLAs are provided and met according to need
• Hypercare Support upon Go Live
• This applies typically after project go-live
• Have consultants and developers dedicated for the period